OP and Pohjola Insurance contact details for personal customers

Banking services for private customers

When you call us, please have your OP usernumber and Mobile Key or key code list ready at hand for identification.

0100 0500

Mon–Fri 8–16
Cards Mon–Fri 8–19

Call charge: local/mobile network rate (lnr/mnr). Queuing is also subject to a charge.

OP Deactivation Service 24/7
+358 (0)100 0555

Card Security Service 24/7
+358 (0)100 0530

Call charge: local/mobile network rate (lnr/mnr). Queuing is also subject to a charge.

OP Customer Service Mon–Fri 8–16
+358 (0)100 0500

Outside the customer service hours, OP Deactivation Service
+358 (0)100 0555

Call charge: local/mobile network rate (lnr/mnr). Queuing is also subject to a charge.

Agreements’ outstanding balance, authorisations to take motor vehicles abroad, changes in due dates and repayment holidays:

Go to OP's online financing service

OP Car Finance: hire purchase, billing and payment programme changes
010 252 5843

OP Car Finance: registration
010 252 5843

Consumer finance from OP’s partners: OP Overdraft Facility and OP One-off Loan
010 252 5811

Mon–Fri 9–16.30
Call charge: local/mobile network rate (lnr/mnr). Queuing is also subject to a charge.

Pohjola Insurance customer service

For matters related to insurance claims, you can consult 24/7 Pohjola Claim Help

0303 0303

Insurance services Mon–Fri 9–16
Claims services Mon–Fri 9–16

Call charge: local/mobile network rate (lnr/mnr). Queuing is also subject to a charge.

+358 (0)10 253 6100

Mon–Fri 8–16
Call charge: local/mobile network rate (lnr/mnr). Queuing is also subject to a charge.

Serious injuries and illnesses occurring while abroad
+358 (0)10 253 0011

Interrupted journey due to vehicle malfunction or damage
+358 (0)303 0303

Call charge: local/mobile network rate (lnr/mnr). Queuing is also subject to a charge.